Ultimaker S7

The Ultimaker S7 is here! Whether or not you have previous experience with another 3D printer, or even another Ultimaker printer, you may have some questions about getting started with your Ultimaker S7. We've got you covered here with some of our most commonly asked questions.


Where can I buy an Ultimaker S7?

Ultimaker printers are distributed in North America through a number of authorized resellers. These printers are assembled in Memphis, TN. To find a reseller near you, check out the authorized reseller lists for the United States and Canada.

What comes with the S7?

The UltiMaker S7 is supplied with several hardware accessories. Check if all these items are included before continuing:

  1. Flexible build plate
  2. Spool holder with material guide*
  3. Power cable
  4. Ethernet cable
  5. USB stick
  6. Print core AA 0.4*
  7. Print core BB 0.4
  8. Nozzle cover (3x)
  1. Air Manager Filter
  2. Tough PLA Black (750 g)
  3. PVA Natural (750 g)
  4. Oil
  5. Grease

14. Hex screwdriver 2 mm

15. XY calibration sheet


16. Quick start guide

17. Safety and warranty information S-line

18. Flexible build plate maintenance instructions


I don't see the filter for my Air Manager fan. Did you forget to put it in the box?

It's there, but it can be easy to miss. Once you've removed your Quick Start Guide, Accessory Box, and filament from the S7 Starter Pack box, this is what you'll see left in the bottom.


In that front right corner? That's your Air Manager Filter!



My S5 came with a glue stick. Why isn't there one in the box for my S7?

Unlike printing on glass, the PEI Flex Plate does not require any adhesive for most materials. The exception is PC; we do recommend Magigoo PC when printing Polycarbonate. You can read more about the adhesive options here.

How do I clean my Flex Plate?

Clean your flex plate with IPA. Do not ever submerge your Flex Plate in water or wash it with any dish soap.

Which nozzle should I use for PVA?

PVA should only be run through the BB nozzle.

What materials will PVA stick to?

Currently, the PLA/PVA, Nylon/PVA, PETG/PVA, and CPE/PVA prints are supported PVA combinations. You can try using other filaments with your PVA, but, the PVA may not adhere to them as well, and you could end up causing damage to your printer if they come off the bed.

Can I remove the nozzle tip from my Core and replace it with a different size or material?

No. The printhead Cores on your Ultimaker S7 have been designed to give you the maximum amount of reliability. As such, they have been carefully engineered and built to very specific standards. The very thin neck between the heater block and larger metal tube helps prevent heat from seeping up into the Teflon piece in the Core, protecting it from the heat and prolonging the life of your Core. However, this part is also very fragile and would have a high risk of damage if you attempted to remove the nozzle tip and replace it with another one.

Can I turn my STL file into a dual extrusion file in Cura?

If you're looking to print with two different color materials, you're going to need to start with two files. If you want to create a print with dissolvable supports, Cura can generate the support material. You can read more about both processes here.

I lost my USB stick. Do I need to order a special replacement?

Any USB stick available from your local office supply store will work on your Ultimaker S7 as long as it is formatted FAT32 and no more than 32GB.

Should I keep my packaging?

Yes. On the chance that your printer may ever need to be moved or come in for warranty repair work, it needs to be repacked in its original packaging, as per Ultimaker's warranty.

What's that round thing printing on my bed? I didn't put a model there.

You may notice a tower printing in the back right corner of your bed that wasn't visible in Cura when you loaded your STL file. This is your priming tower. The priming tower gives your printer a place to prime the nozzle to ensure that you have a steady flow of material when printing in dual extrusion; it also gives the printhead a place to knock loose any strands of filament that may have oozed out of the unused nozzle so that they don't land on your print. (Whether or not a priming tower prints by default will depend on what material combinations you're using, as well as which versions of Cura you're using.)

How do I update my firmware?

The Ultimaker S7 firmware updates can performed on the machine itself, the same way your smart phone or computer can. You'll want to make sure you're connected to the internet, either through wifi or the LAN connection, then you can update the firmware in the machine's menu under the System section. Alternatively, you can perform firmware updates over USB stick by downloading the files from Ultimaker's website.

Where do I download Cura? 

You can download Cura here. For more information about slicing files, you can check out the Cura manual.

 How do I create a custom profile in Cura? 

Need an answer you don't see here? Please, email us at Support@UltimakerNAsupport.com and we'd be happy to assist!

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