Properly boxing your printer for travel is very important. There are some steps you need to take before putting your printer in the box. We have outlined those here, along with the directions on how to situate the foam pieces. Please read the complete directions for each section before starting.
If you are returning your printer for repair: please pack only the printer itself--with the Cores you are using still installed in the printhead--and its power cable. Do not return any of the other accessories, such as the glass bed or reel holder unless the support team specifically requests that you do so.
If you are shipping your printer for other reasons, please do include all of the accessories. All of your printer's accessories will fit in the top tray where they were when you received the printer. Do not leave the glass installed in the printer during shipping under any circumstances.
fbrc8 and Ultimaker are not liable for damage incurred during shipping. Properly packing it for transit greatly reduces the risk of damage. The user accepts all risk and financial responsibility.